Returns/Refunds

What is Sluff's return policy?

You can return your items within 14 days of receiving your order. The customer is responsible for return shipping costs.

To be eligible for a return, the item must be in the same condition as when you received it—unworn, unused, with the tags still attached, and in its original packaging. 

For ski goggles, this means that the protective film on the inside of the goggles must be intact. If it has been removed, the item cannot be considered unused.

Any product returned in poor condition orthat has already been used will not be eligible for a refund. In this case, you can have it shipped back to you at your own expense.

Return Procedure

To start the process, you must submit a return request using theContact form and include your order number. Once you submit the form, you will receive detailed instructions on how to complete the return.
No returns will be accepted without a prior request submitted through this form.

Refunds

You will receive an email as soon as your return has been received and inspected. If your return is approved, a full refund for your order will be issued to your original payment method within 1 to 10 business days.

FAQ

Return shipping costs are the customer's responsibility. We recommend that you use a tracked or signature-required shipping method—SLUFF cannot be held responsible for a returned package that is lost in transit.

Sluff is a new brand, and our current sales volume does not qualify us for prepaid return labels.

Sluff guarantees the quality of its products. If your item is potentially defective or damaged, please don’t hesitate to contact us. We will review your case and offer a suitable solution. Scratches or breakage caused by misuse or rough handling are not covered by the warranty.