Returns/Refunds

Returns Policy

You can return your items within 14 days of receiving your order. Return postage costs are payable by the customer. To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with the tags still attached and in its original packaging.

For ski goggles, this means that the protective film on the inside of the goggles must be intact. If it has been removed, the item cannot be considered unused.

Any product returned in poor condition or which has already been used will not be eligible for a refund. In this case, you can have it sent back to you, provided you cover the delivery costs.

Return procedure

To start the process, you must submit a returns request via the Contact form, providing your order number. Once submitted, you will receive detailed instructions on how to arrange the return.
No returns will be accepted without a prior request via this form.

Refunds

You will receive an email as soon as your return has been received and checked. If your return is approved, a full refund for your order will be issued to your original payment method within 1 to 10 working days.

FAQ

Return postage costs are payable by the customer. We recommend that you use a tracked or signed-for delivery service — SLUFF cannot be held responsible for any returned parcel lost in transit.

Sluff is a new brand and, given our current sales volume, we are not yet eligible for pre-paid return labels.

Sluff guarantees the quality of its equipment. If your item is potentially faulty or damaged, please do not hesitate to contact us. We will assess your case and offer you a suitable solution. Scratches or breakages caused by misuse or rough handling are not covered by the warranty.